Integrated Platform for Department of Tourism, Government of Uttar Pradesh

Introduction:

The Integrated Platform for Department of Tourism was introduced by the Government of Uttar Pradesh to centralize and streamline various tourism-related services, including Tourism Unit Registrations, Grant of Various Subsidies and Incentives under Tourism Policy 2022, Star Classification of Hotels, Recognition of Tour & Travel Operators, and Infrastructure Schemes Management. Developed and implemented by OTPL, the objective was to create a unified digital interface for tourists, stakeholders, and government officials to enhance the overall experience and efficiency of tourism operations in the state. However, the implementation of such a large-scale system came with challenges, particularly in terms of coordination, integration with existing services, and real-time support.

Objective:

To develop an Integrated Platform for

Online Applications for New Tourism Unit Registration
Modules for Grant of Various Subsidies and Incentives under Tourism policy 2022
Online Application for Recognition of Tour & Travel Operators in Uttar Pradesh
Online Portal for Star Classification of Hotels & Resorts by UP Tourism
Module to collect Statistics of Tourists for Major Destinations in Uttar Pradesh
Infrastructure Scheme Management System for Monitoring the Infrastructure Projects under the Tourism Department
Portal for Recruitment of Research Scholars under CM Tourism Fellowship Program

A dedicated Project Management Unit (PMU) comprising 10 personnel is deployed to ensure seamless coordination, development, execution, and maintenance of the platform.

The portal was launched in April 2023.

Training and onboarding of tourism department officials across all 75 districts during the transition to digital systems.
Development of Login IDs and Passwords of 75 DTOs, 11 RTO/DDs, 26 Working Agencies and other officials related to department HQ.
Addressing real-time assistance and support to investors, department officials and officials from working agencies.
Integration of various services, including Tourism Unit registrations and various subsidies with UP Government portals as like Nivesh Mitra, E-district, DARPAN dashboard etc.
Coordination between multiple government agencies and private tourism stakeholders to ensure smooth digital transactions and service continuity.

Successful training of district tourism officials across all 75 districts through virtual sessions and workshops.
Deployment of a centralized PMU significantly improved inter-departmental coordination and response times.
Integration with the Nivesh Mitra portal facilitated real-time monitoring of service requests, issue resolution, and application tracking.
The digital payment gateway for accepting the application fees of Star classification Applications and increased transparency, reduced paperwork, and enhanced the ease of transactions.
Integration with the CM Dashboard (DARPAN) portal facilitated real-time monitoring the progress of Infrastructure Projects of UP Tourism.
A dedicated grievance redressal system enabled quick response to investors, improving overall satisfaction levels.

Integrated Platform for Department of Tourism in Numbers (As of March 2025)

Total Online Tourism Unit Registration Processed: 1,180
Total No of Hotels/Resorts Classified: 70
Total No of Tour & Travel Operators Recognized: 128
Total No of Infrastructure Projects on Portal: 1800+

The Integrated Platform for UP Tourism has significantly enhanced the accessibility and efficiency of tourism-related services in the state, making Uttar Pradesh a more tourist-friendly destination through digital transformation.

Integrated Platform for Department of Tourism, Government of Uttar Pradesh

Introduction:

Objective:

Case Studies

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